Our badges are sent via the Royal Mail. We always retain proof of postage. Large orders may need a signature. We aim to dispatch all orders within three working days of receipt of cleared payment.
Please note that the Royal Mail do not consider an item to be lost until after 15 working days. If your badges have not been received within 15 working days of dispatch, please email us. Before we replace any item, we will need written confirmation that the item has not been received for insurance purposes.
All badges are made to order and we do not keep any physical stock. Orders must be returned within 7 days of receipt if we have made an error with the contents of your order or if they are faulty. Please ask for a free Certificate of Postage for your records. Badges will be replaced in these circumstances on receipt of the original items. Items are returned at your expense.